Effective Client and Family Engagement: Working With Resistive Clients

The ability to effectively engage clients who display resistive behaviors is a core skill for clinical staff and supervisors to continually examine in order to maximize desired client outcomes.  This training will provide an opportunity for attendees to learn the array of factors that underlie resistive behaviors in clients and families as well as to perform reflective practice techniques to enhance their ability to effectively engage those in need of service.  Issues of countertransference in practice will be examined.  This presentation will explain how techniques including motivational interviewing and conflict resolution techniques can be used to decrease resistive behaviors such as manipulation, avoidance, anger, defensiveness, etc.  The role of Substance Use Disorders (SUD) and co-occurring mental health disorders in contributing to resistive behaviors will be taught.  Participants will be equipped with the skills for improved reflective practice and a range of clinical strategies to employ with those clients and families who have unique challenges that inhibit effective engagement to best achieve desired outcomes. 

Presented by the New Hampshire Alcohol & Drug Abuse Counselors Association. Register here.

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